Envoy Air Inc., the largest wholly owned regional airline subsidiary of American Airlines Group (AAG) is pleased to announce that its Customer Service Agents represented by the Communications Workers of America (CWA) have ratified their first collective bargaining agreement, that will remain in effect through February 2026.
The six-and-a-half year agreement raises wages, enhances work rules, improves benefits, and offers job security for nearly 5,000 Envoy Passenger Service Agents in approximately 100 cities across the United States. The agreement also includes a ratification and retention bonus based on each Agent’s years of service, in recognition of the time spent in negotiations.
Envoy’s President and CEO, Pedro Fábregas, noted that this agreement will provide new opportunities for agents while positioning Envoy for growth.
“I would like to express our appreciation to both negotiating teams and mediator Mike Tosi of the National Mediation Board, for their commitment to resolve the outstanding issues and reach this agreement for our agents,” said Fábregas. “There has been much effort and discussion to satisfy all parties and establish a solid framework for a more collaborative working relationship for years to come.”
“For more than two years, CWA members at Envoy have stood strong in their fight for a contract with fair, family-sustaining wages and a contract that treats them with the respect they deserve,” said CWA President Chris Shelton. “Thanks to the dedication of our members, we now have a strong agreement that gives Envoy agents increased wages, improvements on numerous benefits, and better opportunities for agents moving forward as they continue to make Envoy successful.”
